THE ULTIMATE CONSUMER EXPERIENCE: BMW WELT

Having just returned from Munich today, among the very top of my priority list for the blog is BMW Welt- aka- the most unbelievable consumer experience in the world.

It is a multi-functional customer experience and exhibition facility of the BMW Group. In direct proximity to the BMW Headquarters, it is designed to: present the current products of BMW; be a distribution center for BMW cars; and offer an event forum and a conference center.

Designed by architects Coop Himmelb for BMW Group, the facility was constructed from August 2003 through Summer 2007. Originally conceived to be open and ready for the 2006 World Cup, it eventually opened on October 17, 2007 . Designed with an 800 KWatt solar plant on its roof, “the building does not have the boredom of a hall, it is not only a temple, but also a market place and a communication center and meeting place for knowledge transfer”, said architect Prix at the opening ceremony. BMW Welt focuses on strengthening the dialogue with customers and visitors by showing the complete range of BMW vehicles, and providing vehicle distribution, particularly the creation of a special experience with regards customer collection of an ordered vehicle. BMW Welt also offers shops with BMW auxiliary products, as well as a fully serviced gastronomic restaurant. In the meeting forum, BMW Welt offers conference rooms and the opportunity to stage media events.

On a personal note, I have to say that I have been a lifelong tepid fan of BMW; however, after having visited the BMW Welt, I can say that BMW will definitely be at the top of my list of new cars. The building itself is beautiful, the staff is extremely informative and helpful, and the exhibitions and interactive areas are addictive and educational. Not only do they build confidence and interest in the brand, but they really engage visitors and everybody I saw around me had smiles on their faces.

The features range from a build-your-own-vehicle (as your are sitting in the driver seat!), a test drive showcasing BMWs 4Wheel drive system, a fantastic bookstore featuring car, design, and architecture books, and a laundry list of other cool sights. There is even a gallery where visitors can watch customers picking up their new BMWs (talk about jealousy, although I think I heard another visitor actually applauding the owner of a new Monaco Blue X6…).

If anybody, whether they are a hotelier, restaurateur, gallerist, designer, or shop owner has intentions to create a customer experience, big or small, there are infinite lessons to be learned from BMW Welt.

After leaving Munich, I had the chance to stay a few nights at the wonderful Mavida Balance Hotel & Spa in nearby Zell am See, Austria. If anybody is looking for a truly relaxing and inspiring break, check availibility online and do not miss the friendliest staff and one of the most amazing breakfasts in any hotel.

Below is a picture of two dreamy eyed and envious visitors to the New Owner Gallery along with some other images of the building…

Posted in Technology, Design & Art |

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